Support and resources

Use the quickest path for the problem you actually have. The official help and customer pages remain on axialis.com, while this site keeps the curated product, tutorial, FAQ, and release coverage in one place.

Help hub

Start here if you need the best route into the full manual, current tutorials, and the most useful internal references.

FAQ

Use the FAQ for licensing, platform, SVG, Adobe, Visual Studio, and batch-processing questions.

Customer area

Registered customers can use the Axialis customer pages for support workflows and account-related tasks.

Contact Axialis

Use the official Axialis contact forms when you need direct help or company contact information.

Before you contact support

  • Note your IconWorkshop version and Windows version.
  • Write down the source format involved: SVG, PSD, PNG, ICO, ICNS, or image strip.
  • List the exact steps that reproduce the issue.
  • Include a sample file or screenshot when the problem is visual or format-specific.

That level of detail matters more than a long narrative and usually shortens the support exchange.